15th Privacy Policy — Our Commitment to Your Personal Data
This policy clearly explains how 15th collects, uses, stores, and safeguards the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the 15th platform, we collect certain categories of information to ensure our services function properly and securely. All data collection is transparent and only for the purposes outlined in this policy.
Account Information
At registration, we collect your username, email address, phone number, and encrypted password. This information is used to verify your identity and enable secure access to your account. You can also update profile details such as display name and language preferences anytime via account settings.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect the necessary information to facilitate transactions via eWallets and local online banking. We do not store credit card numbers or bank account details directly — all transactions are handled through licensed payment providers using industry-grade encryption.
Device and Browser Data
We collect technical information including device type, operating system, browser type, IP address, screen resolution, and language settings. This data helps us optimize the platform experience for Malaysian users accessing via various mobile devices and computers.
Usage Data
We record information about how you use the 15th platform, including pages visited, session duration, games or bets tried, and interactions with the user interface. This data is used in aggregate to enhance platform performance and overall user experience.
2. Purpose of Information Use
15th uses collected information solely for legitimate purposes related to providing services for Malaysian users. We do not sell, rent, or use your personal data for third-party advertising without your permission.
Your information is used for the following purposes:
- Verifying identity and processing new account registrations
- Securely processing MYR deposit and withdrawal transactions
- Providing effective customer support in Bahasa Melayu
- Sending important notifications related to your account and platform activity
- Detecting and preventing fraud and suspicious activities
- Compliance with applicable laws and regulations in Malaysia
- Enhancing the functionality and user experience of the 15th platform
- Analyzing usage patterns for internal product improvement purposes
We will only contact you via email or platform notifications about information relevant to your account. You can manage notification preferences anytime in your account settings.
3. Cookies and Tracking
The 15th platform uses cookies and similar tracking technologies to enhance user experience and ensure smooth platform operation. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies: Allows you to stay logged in during active sessions and temporarily retains preferences. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Stores language settings, display preferences, and other configurations so you don’t have to reset them each login.
- Analytics Cookies: Collects non-identifiable usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security Cookies: Helps detect and prevent fraud and unauthorized access to user accounts.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the 15th platform and your overall user experience. Third-party cookies from our analytics providers only collect aggregated data and cannot be used to identify individuals.
4. Data Storage, Security & Sharing
Storage and Security
All personal data collected by 15th is stored on servers secured with industry-standard protections. We implement a variety of technical and organizational security measures to safeguard your data against unauthorized access, loss, alteration, or accidental disclosure.
The security measures we implement include data encryption during transmission using SSL/TLS protocols, strict internal access controls, continuous system monitoring to detect security threats, and two-factor authentication for accessing critical systems. User passwords are stored in a hashed format that cannot be decrypted.
Data will be retained as long as your account remains active or as needed to provide services to you. After account closure, your personal data will be kept for the legally required period under Malaysian law before it is permanently deleted or anonymized.
Third-Party Sharing
15th does not share, sell, or disclose users’ personal data to third parties for marketing or commercial purposes without your consent. However, there are limited cases where we may need to share information:
- Service Provider: We share necessary data with licensed payment service providers to securely process your MYR transactions.
- Legal Requirements: We will disclose information if required by courts, authorities, or lawful processes in Malaysia.
- Platform Protection: We may disclose information as necessary to prevent fraud, security threats, or protect 15th’s legitimate rights.
All third-party service providers we use are bound by data protection agreements requiring them to handle your information according to the privacy standards we set.
5. User Rights & Policy Changes
Your Rights as a User
As a 15th platform user in Malaysia, you have the following rights regarding your personal data:
- Access Rights: You have the right to request a copy of the personal data we hold about you. We will process such requests within a reasonable time frame.
- Correction Rights: If your personal data is inaccurate or incomplete, you have the right to request correction. Many profile details can be updated directly through your account settings.
- Deletion Rights: In certain circumstances, you may request deletion of your personal data. Please note that some data may need to be retained to comply with legal requirements or to complete pending transactions.
- Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations, such as disputes over the accuracy of the information.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact our support team via email at: [email protected]. We will respond to your request within 30 business days.
Changes to This Privacy Policy
15th reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be notified to users via platform notification or registered email at least 14 days before the changes take effect.
Continued use of the 15th platform after policy changes take effect constitutes acceptance of the updated policy version. We encourage you to review this page regularly to stay informed about how we protect your information. If you do not agree with the changes, please contact us or consider closing your account before the changes become effective.
For more details on the platform’s terms and conditions, please refer to Terms & Conditions us. For questions about responsible platform use, visit the Responsible Gaming us.
Still Have Questions About Your Privacy?
The 15th support team is ready to assist you in understanding our privacy policy or handling any requests related to your personal data. Contact us or check the FAQ for immediate answers.